Position: Victim Services Navigator (Prop KK Program Navigator)

Fecha de entrada en vigor: October 2026

Salario: $60,000 – $65,000 DOQ

Nature of Work:

The Victim Services Navigator is responsible for providing survivor defined and trauma informed navigation and victim advocacy in English and Spanish. Advocacy includes providing intervention, support and other services to individuals experiencing domestic violence and sexual assault. Some victims will speak Spanish exclusively. This position is a primary access point to services within the organization and specifically Prop KK funded emergency financial assistance. Navigation includes coordinating services within civil/criminal justice systems, other victim services organizations, mental health, human services, children’s programs, and other area agencies. The position is also responsible for case management, coordinating various aspects of basic needs, Prop KK financial assistance, and other resources available to survivors. The position will interact with multidisciplinary teams to reach successful outcomes. This position also provides direct victim services to include, but not limited to survivor contact, advocacy, and hotline response.

Responsibilities:

- As appropriate, provide intervention, assistance, safety planning and referrals, to domestic violence and sexual assault victims through phone and in-person contacts. This position serves as the access point for direct services and Prop KK funded emergency financial assistance within the organization and is supported in their work by other staff members.

- This position has shared responsibility for coordinating Advocates mental health and wellbeing programming, legal services, and contract professional services referrals, and participation in the local mental health continuum of care which may include attending meetings and work groups.

- Interact with and assess victims who may be in trauma in office and other settings. Case management while demonstrating

empathy, listening, and encouragement.

- Effectively communicate in through written correspondence, oral communication, email, and by telephone in English and

Español.

- Network, interface, and advocate with other systems, treatment, and service provider agencies on behalf of AVA and its clients.

- Be available for crisis calls by phone or in-person for both English and Spanish-speaking victims. Ability to share on-call responsibilities with other staff members.

- To cooperate fully with law enforcement and to be aware of court policies and procedures.

- Maintain accurate and current client and programmatic records, data, and statistics as required for all Prop KK related reporting in addition to general agency data collection.

- Must be available to attend out-of-town conferences and workshops.

- Data entry and compliance with data collection policies.

- Other duties as assigned.

Cualificaciones:

- Must embrace the mission and vision of the Advocates for Victims of Assault, Inc. and understand survivor defined and healing centered advocacy.

- Must be able to effectively communicate in English and Spanish in written and oral forms.

- Have a positive attitude, show concern for people and community, demonstrate presence, self-confidence, and good listening ability. Able to work in a small team-oriented office space in routine and stressful situations.

- Effective time management skills, organization skills, and interpersonal skills.

- Previous experience planning and presenting is preferred.

- Ability to use Microsoft Office (Word, Excel, Publisher), databases, and other tracking tools.

- Possess an ability to work well under pressure, meet deadlines, and remain flexible with changing priorities.

• Must be a “self-starter” and goal oriented.

- Possess skills to work with volunteers.

Rev. March 2026

Other Responsibilities:

Available for survivor accompaniment in judicial, law enforcement, and medical settings. Available for shelter-client case management as needed. Other duties as assigned by supervisor. Maintain a close working relationship with other AVA staff. Attend all required AVA

meetings and community meetings as appropriate. Assist with the training of volunteers. Able to always demonstrate professional conduct. Successfully complete initial training and ongoing professional development. Distribution of Work: Direct Services = 80%,

Administrative 20%.

Total Rewards:

Full-time position 32 hours per week M – Th. AVA schedules a four-day work week Monday through Thursday to offset on-call requirements which are typically five (5) days per month. Other benefits include paid time off and holidays, healthcare package, an annual wellness benefit of $200.00, and 3% retirement savings match.

Education and Experience

Preference will be given to candidates with a bachelor’s degree o master’s degree in a related field (i.e. LCSW, MSW, or Criminal Justice).

Previous criminal justice system, victim services, social work, or another human services experience is preferred.

Materials and Equipment Directly Used

Personal computers; calculators; digital and other copy machines; mail machines; and computer printers. Personal computer software includes Google, Word, Excel, PowerPoint, fundraising platforms, internet and others as required. Occasional use of personal vehicle for business (mileage reimbursed at the Federal rate).

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job function. Request for reasonable accommodation(s) must be made to the Executive Director. Advocates for Victims of

Assault is an Equal Opportunity Provider.

Required Physical Activities

Primary functions require sufficient physical ability to work in an office setting, work outdoors, .residences, buildings, hotels, and other locations outside of the Office. Frequent sitting, standing, walking, bending while maintaining equilibrium; fine finger dexterity and light to moderate finger pressure to manipulate keyboard controls, equipment controls, and other office equipment; pinch grasp to manipulate writing utensils; moderate grasping to manipulate books and manuals. Employees must be able to transport themselves to and from meeting and other business requirements in an efficient manner. Vision: See in the normal vision range, close vision and distance vision with or without correction; color vision, depth perception, peripheral vision, and ability to adjust focus; vision sufficient to read computer screens and printed documents and to operate equipment. Hearing: Hear in the normal audio range with or without correction.

Work Environment

The work environment may be indoors or outdoors depending on assignment. Occasional work outside normal business hours of Monday

through Thursday 9:00 a.m. to 5:00 p.m. Working from home or “teleworking” is available and is at the discretion of the Executive Director. Work environment is professional, both team and autonomy oriented, having variable tasks and variable pace and pressure.

Advocates for Victims of Assault is a pet free work environment regardless of work location.

Advocates for Victims of Assault is dedicated to the principles of equal employment opportunity. It is the policy of

AVA to provide equal employment opportunity, wages, promotion and benefits and all other privileges, terms, and conditions of employment to qualified people. AVA does not consider, sex, race, color, religion, age, national origin, sexual orientation, gender identity, handicap, veteran status or marital status in its employment decisions.

This job description is not intended to be an exclusive list of all duties, responsibilities or qualifications associated with the job. Nothing in this job description restricts Advocates for Victims of Assault’s ability to assign, reassign or eliminate duties and responsibilities of the job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes current assignment of essential functions. Those functions may change at any time as the needs of the Advocates for Victims of

Assault change or for other reasons deemed appropriate by the Advocates for Victims of Assault. This job description does not constitute an employment agreement. The Resource Development Coordinator reports to the Executive Director. Currently, this position also is responsible for on-call crisis support, volunteer recruitment and retention, and administrative assistance.

Please email your cover letter and resume to info@arisesummitco.org by November 15, 2026.

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